SENCON 2022 Program Day One

MONDAY 27th JUNE 2022 – Conference Day One – The Roundhouse, UNSW

Register between 08.30 and 9.30, then settle in for a big first day!

Opportunities still exist to contribute to a few nominated conference sessions either as a facilitator or a contributor of a great case study, story, or experience. Please visit this EOI to view the particular sessions available.

Program sessions below

If this is your first time to SENCON (or our conference), here is your opportunity for a quick primer about the event, and Student Experience Network.

Mitch McBurnie from Arc @ UNSW, and Andrew Leontarou, from SEN will give you some handy tips and guidance on how to make the most of your conference experience.

This will be held during delegate registration, and before the official conference opening, so make sure to be there early.

Jess Reed, SEN Chair, welcomes delegates to SENCON 2022

A hosted plenary session that will provide an overview of the ideas, demographics, and statistics that are shaping the future horizon of Australian Higher Education, and ultimately where the Student Services sector sits amongst it all.

Followed by morning tea.

Our sector is complex, with many different student services cohorts representing ‘communities’ that share similar interests and focus. But how can you identify them amongst a conference crowd, let alone when they are spread across distant campuses?

Let us help you find your tribe…

Once you are familiar with some of the SENCON delegates in your main ‘Community of Interest’, each community group will move into separate rooms to get to know each other better, share some preliminary ideas, and identify the hot topics of the day. This is an opportunity to warm your appetite and build your confidence for sharing in and discussing the exciting session topics that lay ahead.

The Communities of Interest are:
  • Management, Strategy & Governance
  • Commercial & Retail
  • Student Engagement (Events, Activities, Marketing, and Communications)
  • Clubs (including Social Sports and Recreation)
  • Volunteering
  • Student Support (Advocacy, Welfare, and Wellbeing)

Followed by lunch.

Five break-out sessions will run concurrently. See below.

Why do our organisations exist and where does our value lie?
Validating your relevance, navigating University relationships and risks, developing Uni partnerships and business cases for investment.
Facilitated group discussion and member sharing by DUSA, UCSA, and UOW Pulse
(Management, Strategy, Governance)

After two very difficult years in which most commercial spaces on campus lay dormant, let’s look at ideas on how to bring them back to a dynamic state.

*Facilitated group discussion


Physical events and activities dwindled away over the last two years. Virtual events thrived, but there is now an evident student appetite to return to campus.

Let’s explore some fresh and innovative ways to re-engage students and bring our campuses back to life.

*Facilitated group discussion

(Student Engagement – Events & Marketing)

A lot has been said and written about recent impacts on international students. How do we re-engage and rebuild our relationships with this important demographic?

*Case study sharing by Arc ‘Funner Summer’ and facilitated group discussion

(Student Engagement – Student Support – Management, Strategy, Governance)

What constitutes a great Customer Experience (CX), and what does it mean to be experience-centric? Discover how a strong CX strategy can positively inform all of your interactions with students.

Presented by Susannah Lynch-Vaughan, University of Newcastle

(Student Engagement – Marketing & Comms)


Five break-out sessions will run concurrently. See below.

Human scale is the set of physical qualities and quantities of information characterizing the whole human: its motor, sensory, and mental capabilities and how humans interact with their world and all its elements.

Human scale leadership takes this idea of what it is to experience the world at a human scale, and the individual factors that build our response to the world, the other humans, and the systems in it to create a unique approach to leadership and self-awareness.

Participants in this workshop will:

  • examine resilience and agility in a contemporary leadership context;
  • understand how neurobiology relates to strategy, good governance, and culture;
  • learn tools for self-regulation and self-awareness;
  • gain tools to lead wholeheartedly in all arenas.

Human Scale Leadership is a one size-fits-one, strengths-based leadership intervention, acknowledging each person’s unique capacities and experiences.

The focus is on growing personal agency, accountability, and autonomy to lead with agility from all parts of a values-based organisation.

Presented by Dr Polly McGee, Dare to Lead certified facilitator and leadership consultant

(Management, Strategy, Governance)

Followed by afternoon tea

For years “commercial” on campus has meant shops and outlets. But much of what we do, not just retail, has a commercial goal. It’s time to broaden the definition of commercial to include the myriad partnerships and activities that we are all engaged in.

*Case study sharing by USU and group discussion facilitated by SEN MD, Andrew Leontarou

(Commercial – Management, Strategy – Student Engagement Events, Activities, Marketing) 

Followed by afternoon tea

Virtual events thrived during the pandemic, but there is now an evident student appetite to return to campus…but not all students, all of the time.

*Case study sharing by UOW Pulse and facilitated group discussion

(Student Engagement – Marketing and Comms)

Followed by afternoon tea

The rules and regulations of universities are often difficult for students to navigate. With academic misconduct a growing issue, how can we ensure all students understand these concepts and receive fair and equitable treatment?

*Facilitated group discussion

(Student Support – Advocacy)

Followed by afternoon tea

Many universities and TAFEs have yet to develop broadly inclusive environments that also provide equity for all students and staff.

So what does best practice look like? What key elements build inclusive cultural capacity and awaken a celebration of diversity? How best to foster allyship, inquiry, open communication, and safety for all?

*Case study sharing by Arc ‘Respect Week’ and Melbourne Polytechnic ’16 Days of Activism’ plus facilitated group discussion

(Student Support – Advocacy, Wellbeing)

Followed by afternoon tea

Five break-out sessions will run concurrently. See below.

Working well with Student boards brings benefits to all. Student boards can be champions or provide crippling challenges to the organisations they represent.  They can positively represent your organisation on campus or adversely politicise your organisational agenda.
This session will dive into topics such as recruiting for leadership and development, effectively dealing with political agendas, and what it takes to work strategically with student boards.
*Facilitated group discussion
(Management, Strategy, Governance)
Followed by the Networking Sundowner

Campus retail operations are not immune to the rise of online retail offers. How do we harness this trend without losing our physical presence on campus?

*Facilitated group discussion


Followed by the Networking Sundowner

Five minutes of fame!

Not every campus event or activity needs to be a bonfire! Small-fire activations are easy to deliver, at low cost, and often engage students more effectively. Come and share your surprising wins and innovative ideas that cracked the jackpot in this area!

*Open forum group discussion

(Student Engagement – Events, Activities, Marketing, Comms – Clubs)

Followed by the Networking Sundowner

The delivery of sports and recreation on campus is an important wellbeing and social engagement tool. Not all students are elite sportspersons, but most love to get out and have physical fun with their friends. This session provides an opportunity to explore the best ways to facilitate engagement in this area and hear some success stories.

*Case study sharing and facilitated group discussion

(Students Engagement –  Clubs – Social Sport & Recreation – Wellbeing)

Followed by the Networking Sundowner

Participants in this workshop will:

  • Learn how relational vulnerability is a superpower and courage is its companion;
  • understand how your lived experience is your leadership experience;
  • learn how to banish overwhelm, imposter-syndrome + perfectionism from your vocabulary (and self-talk) grow grounded confidence to lead from everywhere.

Presented by Dr Polly McGee, Dare to Lead certified facilitator and leadership consultant

(Student Support – Management, Strategy, Governance – Clubs)

It’s been a long day, full of lots of sharing of ideas and experiences, deep discussions, and hopefully excellent outcomes.

Time to relax with your peers in the leafy beer garden of the Roundhouse, enjoy a bite to eat and a drink, and unpack some of the day’s learnings.