SENCON 2022 Program Day One

MONDAY 27th JUNE 2022 – Conference Day One – The Roundhouse, UNSW

Register between 08.30 and 9.30, then settle in for a big first day!

REMINDER: All delegates attending on Tuesday 28th June – make sure you complete your Sparketype test by this Sunday June 26th. We’ll discuss the overall results in Tuesday’s 9am session. It takes less than 10 minutes and you can access the test here.

Program sessions below – Please click on each title to view session details – Delegates may attend any session 

If this is your first time to SENCON (or our conference), here is your opportunity for a quick primer about the event, and Student Experience Network.

Mitch McBurnie from Arc @ UNSW, and Andrew Leontarou, from SEN will give you some handy tips and guidance on how to make the most of your conference experience.

This will be held during delegate registration, and before the official conference opening, so make sure to be there early.

Singapore Rooms, level 1, Rooms 5 & 6

Welcome to Country by Aunty Maxine Ryan, a respected Dharawal elder from La Perouse.

Aunty Maxine works as a Cultural Resident in four schools in Sydney’s eastern suburbs. She is one of the #KnowYourCountry campaign’s cultural educator heroes, inspiring ALL children on the Bidjigal and Gadigal country in Sydney’s South East.  Aunty Maxine is passionate about teaching children her culture and stories – HER way. Aunty Maxine is also an artist in her own right who comes from a family of renowned shell artists going back generations. She has a passion for sharing her love and knowledge of Aboriginal arts and crafts with her family.

Singapore Rooms, level 1, Rooms 5 & 6

Professor Merlin Crossley – Deputy Vice-Chancellor Academic and Student Life, UNSW

Singapore Rooms, level 1, Rooms 5 & 6

Jess Reed, SEN Chair, welcomes delegates to SENCON 2022

Singapore Rooms, level 1, Rooms 5 & 6

Now in it’s second year, UAC’s comprehensive survey of Year 12 students across Australia as they transition from secondary to higher education offers fascinating insights into their interests, habits, worries and expectations for the future.

Kim will present highlights from the UAC research to paint a vivid picture of students in 2022.

Presented by: Kim Paino, General Manager, Marketing and Engagement, Universities Admissions Centre (UAC)

Singapore Rooms, level 1, Rooms 5 & 6

Followed by morning tea.

Our sector is complex, with many different student services cohorts representing ‘communities’ that share similar interests and focus. But how can you identify them amongst a conference crowd, let alone when they are spread across distant campuses?

Let us help you find your people…

Level 1, Bar/Lounge, the Roundhouse

Once you are familiar with some of the SENCON delegates in your main ‘Community of Interest’, each community group will move into separate rooms to get to know each other better, share some preliminary ideas, and identify the hot topics of the day. This is an opportunity to warm your appetite and build your confidence for sharing in and discussing the exciting session topics that lay ahead.

The Communities of Interest are:
  • Management, Strategy & Governance (rooms 2/3)
  • Commercial & Retail (room 4)
  • Student Engagement (Events, Activities, Marketing, and Communications) (rooms 5/6)
  • Clubs and Societies (including Social Sports and Recreation) (room 7)
  • Student Support (Volunteering, Advocacy, Welfare, and Wellbeing) (room 8)

Followed by lunch from 12.30pm – 1.15pm

 

Five break-out sessions will run concurrently. See below.

Why do our organisations exist and where does our value lie?
Validating your relevance, navigating University relationships and risks, and developing Uni partnerships and business cases for investment in our organisations.
Facilitated by Sue Rolland – General Manager DUSA, plus group discussion and member sharing by UCSA, and UOW Pulse.
Level 1, room 7
(Management, Strategy, Governance)

After two very difficult years in which most commercial spaces on campus lay dormant, let’s look at ideas on how to bring them back to a dynamic state.

*Facilitated by Geoff Brooke-Smith ActivateUTS, plus group discussion and member sharing by UCSA (NZ), USU, and MSA.

Level 1, rooms 2/3

(Commercial)

Physical events and activities dwindled away over the last two years. Virtual events thrived, but there is now an evident student appetite to return to campus.

Let’s explore some fresh and innovative ways to re-engage students and bring our campuses back to life.

*Facilitated by Matt Hoskins GUGCSG,  and member sharing by UOW Pulse, Monsu Peninsula and GUGCSG

Level 1, room 4

(Student Engagement – Events & Marketing)

A lot has been said and written about recent impacts on international students. How do we re-engage and rebuild our relationships with this important demographic?

*Facilitated by Caroline Crawford USU, member sharing ‘Funner Summer’ by Arc@UNSW plus group discussion

Level 1, room 8

(Student Engagement – Student Support – Management, Strategy, Governance)

What constitutes a great Customer Experience (CX), and what does it mean to be experience-centric? Discover how a strong CX strategy can positively inform all of your interactions with students.

Presented by Susannah Lynch-Vaughan, University of Newcastle

Level 1, rooms 5/6

(Student Engagement – Marketing & Comms)

 

Five break-out sessions will run concurrently. See below.

Human scale is the set of physical qualities and quantities of information characterizing the whole human: its motor, sensory, and mental capabilities and how humans interact with their world and all its elements.

Human scale leadership takes this idea of what it is to experience the world at a human scale, and the individual factors that build our response to the world, the other humans, and the systems in it to create a unique approach to leadership and self-awareness.

Participants in this workshop will:

  • examine resilience and agility in a contemporary leadership context;
  • understand how neurobiology relates to strategy, good governance, and culture;
  • learn tools for self-regulation and self-awareness;
  • gain tools to lead wholeheartedly in all arenas.

Human Scale Leadership is a one size-fits-one, strengths-based leadership intervention, acknowledging each person’s unique capacities and experiences.

The focus is on growing personal agency, accountability, and autonomy to lead with agility from all parts of a values-based organisation.

Presented by Dr Polly McGee, Dare to Lead certified facilitator and leadership consultant.

Level 1, rooms 5/6

(Management, Strategy, Governance)

Followed by afternoon tea 3.15pm – 3.45pm

For years “commercial” on campus has meant shops and outlets. But much of what we do, not just retail, has a commercial goal. It’s time to broaden the definition of commercial to include the myriad partnerships and activities that we are all engaged in.

* Facilitated by Andrew Leontarou – SEN MD, member sharing by USU plus group discussion.

Level 1, rooms 2/3

(Commercial – Management, Strategy – Student Engagement Events, Activities, Marketing) 

Followed by afternoon tea 3.15pm – 3.45pm

Virtual events thrived during the pandemic, but there is now an evident student appetite to return to campus…but not all students, all of the time.

*Facilitated by Stephanie Papaioannou – ActivateUTS, member sharing by UOW Pulse and MSA, plus group discussion.

Level 1, room 8

(Student Engagement – Marketing and Comms)

Followed by afternoon tea 3.15pm – 3.45pm

Financial hardship is on the increase among uni and TAFE students, prompting many to introduce grants, vouchers, laptop loans, and other support mechanisms. How are you helping your students and what more can be done?

*Facilitated group discussion and example sharing by CITSA and USASA.

Level 1, room 7

(Students Engagement –  Clubs – Social Sport & Recreation – Wellbeing)

Followed by afternoon tea 3.15pm – 3.45pm

Many universities and TAFEs have yet to develop broadly inclusive environments that also provide equity for all students and staff.

So what does best practice look like? What key elements build inclusive cultural capacity and awaken a celebration of diversity? How best to foster allyship, inquiry, open communication, and safety for all?

*Facilitated by Shane Lawtey MPT, member sharing ‘Respect Week’ by Arc@UNSW and ’16 Days of Activism’ by Melbourne Polytechnic plus facilitated group discussion

This session may include discussions and content that may be disturbing for some people. Discretion is advised.

Level 1, room 4

(Student Support – Advocacy, Wellbeing)

Followed by afternoon tea 3.15pm – 3.45pm

Five break-out sessions will run concurrently. See below.

Working well with Student boards brings benefits to all. Student boards can be champions or provide crippling challenges to the organisations they represent.  They can positively represent your organisation on campus or adversely politicise your organisational agenda.
This session will dive into topics such as recruiting for leadership and development, effectively dealing with political agendas, and what it takes to work strategically with student boards.
*Facilitated by Bridgett Laffy USASA, member sharing by GUGCSG, plus group discussion.
Level 1, room 7
(Management, Strategy, Governance)
Followed by the Networking Sundowner 5pm – 7pm

Campus retail operations are not immune to the rise of online retail offers. How do we harness this trend without losing our physical presence on campus?

*Member sharing by USU plus group discussion

Level 1, room 8

(Commercial)

Followed by the Networking Sundowner 5pm – 7pm

Five minutes of fame!

Not every campus event or activity needs to be a bonfire! Small-fire activations are easy to deliver, at low cost, and often engage students more effectively. Come and share your surprising wins and innovative ideas that cracked the jackpot in this area!

*Facilitated by Sarah Crutchley UOW Pulse, member sharing by ActivateUTS and MSA, plus group discussion

Level 1, rooms 2/3

(Student Engagement – Events, Activities, Marketing, Comms – Clubs)

Followed by the Networking Sundowner 5pm – 7pm

A community is… ‘a unified body of individuals, a social unit with the condition of sharing or having certain attitudes and interests in common such as place, norms, religion, values, customs, interests, or identity’. 

This session will explore how to identify opportunities for building communities on campus. Who best to engage with to build those communities, and how best to support and grow these communities into a thriving, unified body of individuals!

*Facilitated by Andrew Leontarou, SEN MD, open forum, sharing, and discussion – plus guest speakers Sam Lee and Zakaria Bouguettaya from QPay sharing international, and Australian insights into building student communities on campus.

Level 1, room 4

(Management, Strategy, Governance – Student Engagement – Student Support)

Followed by the Networking Sundowner 5pm – 7pm

Participants in this workshop will:

  • Learn how relational vulnerability is a superpower and courage is its companion;
  • understand how your lived experience is your leadership experience;
  • learn how to banish overwhelm, imposter-syndrome + perfectionism from your vocabulary (and self-talk) grow grounded confidence to lead from everywhere.

Presented by Dr Polly McGee, Dare to Lead certified facilitator and leadership consultant

Level 1, rooms 5/6

(Student Support – Management, Strategy, Governance – Clubs)

Followed by the Networking Sundowner 5pm – 7pm

It’s been a long day, full of lots of sharing of ideas and experiences, deep discussions, and hopefully excellent outcomes.

Time to relax with your peers in the leafy beer garden of the Roundhouse, enjoy a bite to eat and a drink, and unpack some of the day’s learnings.

Music by Abbi Yeo – student musician UON

Ground level bar and Beer Garden

Sponsored by Lion, Mojo, DeBortoli