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Student Experience Network
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Empowering Student Life Across Campuses

Join a Network of Post-Secondary Student Experience Professionals Driving Meaningful Support, Services, and Experiences for Students

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studentexperiencenetwork

Student Experience Network is the peak body for student experience professionals across Australia and New Zealand.

๐Ÿ—‚๏ธ ๐–๐ž๐ž๐ค๐ฅ๐ฒ ๐‰๐จ๐›๐ฌ ๐Ÿ—‚๏ธ ๐–๐ž๐ž๐ค๐ฅ๐ฒ ๐‰๐จ๐›๐ฌ ๐‘๐จ๐ฎ๐ง๐-๐”๐ฉ๐Ÿ—‚๏ธ

@cquniversity 
โญ๏ธ Residential Life Officer
๐Ÿ“Œ Rockhampton, QLD

@victoriauniversity 
โญ๏ธ Peer Mentoring, Training and Development Officer
๐Ÿ“Œ Melbourne, VIC

@chisholm_institute 
โญ๏ธ Student Engagement Officer
๐Ÿ“Œ Callaghan, NSW

@unsa.uon 
โญ๏ธ Events Officer (Major Events & Music Programs)
โญ๏ธ Events Team Leader
๐Ÿ“Œ Newcastle, NSW

@uni_newcastle 
โญ๏ธ Student Communications Officer
โญ๏ธ ResLife Community Experience Coordinator
๐Ÿ“Œ Newcastle, NSW

@unelife 
โญ๏ธ HR Manager
๐Ÿ“Œ Armidale, NSW

For more job opportunities across the SEN Network,
check out our Job Board at
https://studentexperiencenetwork.com.au/job-board
๐’๐ก๐จ๐ฐ๐œ๐š๐ฌ๐ข๐ง๐  ๐Ž๐ฎ๐ซ ๐’๐„๐ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ“ ๐€๐ฐ๐š๐ซ๐ ๐–๐ข๐ง๐ง๐ž๐ซ๐ฌ - ๐๐ž๐ฌ๐ญ ๐•๐จ๐ฅ๐ฎ๐ง๐ญ๐ž๐ž๐ซ๐ข๐ง๐  ๐ˆ๐ง๐ข๐ญ๐ข๐š๐ญ๐ข๐ฏ๐ž!

Congratulations to @arcunsw, winners of Best Volunteering Initiative at the Student Experience Network Awards 2025 for their impactful program, Culture Cafรฉ.

Created to support one of Australiaโ€™s most diverse student communities, Culture Cafรฉ provides a welcoming, volunteer-led space where international students can connect, share experiences, and build a sense of belonging. Held weekly during term, each session celebrates a different culture through food, games, storytelling, and activities, creating opportunities for intercultural exchange and friendship.

Since launching, the initiative has engaged approximately 2,655 students, helping reduce isolation while strengthening community connection on campus.

A standout feature of the program is its strong focus on student leadership and volunteering. Around 80% of volunteers are international students, with participants taking on responsibilities including event planning, facilitation, and collaboration with cultural societies and vendors. Through the program, students develop valuable leadership, communication, and teamwork skills while building confidence and connection.

Culture Cafรฉ also introduced initiatives such as a buddy system for volunteers and a passport-themed attendance program to encourage ongoing engagement throughout the term.

At its core, the initiative demonstrates how volunteering can foster wellbeing, leadership development, and cultural inclusion while creating a more connected campus community.

โœจ Is your volunteering initiative making an impact?
The Best Volunteering Initiative category in the Student Experience Network Awards 2026 celebrates programs that empower students through leadership, connection, and community contribution. 

If your initiative is creating meaningful opportunities for students to grow and belong, now is the time to enter and showcase your success. ๐Ÿค

Read all about the awards and how to enter here: https://studentexperiencenetwork.com.au/student-experience-network-awards-2/

#SENAwards2026
๐„๐Ž๐ˆ๐ฌ ๐๐Ž๐– ๐Ž๐๐„๐ โ€“ ๐„๐Ž๐ˆ๐ฌ ๐๐Ž๐– ๐Ž๐๐„๐ โ€“ ๐’๐ญ๐ฎ๐๐ž๐ง๐ญ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐๐ž๐ญ๐ฐ๐จ๐ซ๐ค ๐€๐ฐ๐š๐ซ๐๐ฌ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” ๐‰๐ฎ๐๐ ๐ž๐ฌ!

Weโ€™re seeking passionate and experienced professionals from across the sector to join the judging panel for the 2026 Student Experience Network Awards! ๐Ÿ†

This is a fantastic opportunity to:
๐Ÿ”น Contribute your expertise and sector knowledge
๐Ÿ”น Celebrate leading practice and innovation in student experience
๐Ÿ”น Discover the creative approaches shaping student engagement across our member organisations

If youโ€™re committed to recognising excellence and helping showcase the incredible achievements of our community, weโ€™d love to hear from you.

Submit your Expression of Interest to become a judge in this yearโ€™s Awards here: https://form.jotform.com/Stud.../2026-sencon-awards-judging-eoi

#SENAwards2026 #StudentExperienceNetwork
๐Œ๐ž๐ฆ๐›๐ž๐ซ ๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ: ๐”๐ง๐ข ๐จ๐Ÿ ๐ญ๐ก๐ž ๐‚๐จ๐ฎ๐ซ๐ญ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ”!

Last Friday, โ€˜Uni of the Courtโ€™ returned to @rmituniversityโ€™s Aโ€™Beckett Urban Square, coming back bigger and better after a standout inaugural year.

Led by @rmitactive, the event transformed the heart of Melbourneโ€™s CBD into a high-energy streetball showcase. The 3v3 intervarsity basketball tournament blended elite competition with music, free food, giveaways and an unbeatable community atmosphere.

This yearโ€™s event brought together:
โ€ข 22 teams from 8 Victorian universities
โ€ข Nearly 90 student-athletes
โ€ข 40 RMIT student volunteers supporting content, scoring, wellbeing and delivery

Building on last yearโ€™s momentum, Uni of the Court continues to create a unique platform for students to represent their universities, connect with peers and experience sport in an exciting, accessible way.

A big congratulations to Monash University for taking out both the Menโ€™s and Womenโ€™s competitions!

Events like this highlight whatโ€™s possible when students, staff and partners come together to deliver high-impact, community-driven experiences on campus.
๐๐ฎ๐ข๐ฅ๐๐ข๐ง๐  ๐๐ž๐ญ๐ญ๐ž๐ซ ๐’๐ญ๐ฎ๐๐ž๐ง๐ญ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž๐ฌ ๐“๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐‹๐ข๐ฌ๐ญ๐ž๐ง๐ข๐ง๐  - ๐’๐„๐ ๐ˆ๐ง๐ฌ๐ข๐ ๐ก๐ญ๐ฌ ๐„๐ฉ๐ข๐ฌ๐จ๐๐ž ๐Ÿ—

In this episode, Paul speaks with Sarah Bendall from the National Student Ombudsman about what complaints data reveals about todayโ€™s student experience.

Drawing on the NSOโ€™s first 15 months, Sarah highlights key pressure points across the sector, including course administration, teaching quality and academic exclusion. She reflects on the growing mismatch between a highly diverse student cohort and systems that have not evolved to meet their needs.

The conversation emphasises the importance of trauma-informed, human-centred approaches, with clear communication and genuine listening central to better outcomes.

Key sector โ€œsmoke signalsโ€ include:

The need for stronger complaints handling
Communication gaps with students
Student-centred approaches to academic exclusion
More effective and reliable learning adjustment plans

Sarah also explores barriers to reporting, particularly around sensitive issues, and reinforces the value of complaints as a driver for system-wide improvement.

An insightful discussion on how the sector can better respond, improve early resolution, and strengthen the overall student experience.

๐ŸŽง Listen on Spotify: https://open.spotify.com/episode/0DYtEMjaqNWqQerESaRfFz?si=vdP0G26nTcG8u7s4FVV09g
โ–ถ๏ธ Watch on YouTube: https://youtu.be/aANu8zif33U

#SENInsights
๐Ÿ—‚๏ธ ๐–๐ž๐ž๐ค๐ฅ๐ฒ ๐‰๐จ๐›๐ฌ ๐Ÿ—‚๏ธ ๐–๐ž๐ž๐ค๐ฅ๐ฒ ๐‰๐จ๐›๐ฌ ๐‘๐จ๐ฎ๐ง๐-๐”๐ฉ๐Ÿ—‚๏ธ

@uowpulse 
โญ๏ธ Head of People & Culture
๐Ÿ“Œ Wollongong, NSW

@qutguild 
โญ๏ธ Assistant Venue Manager
๐Ÿ“Œ Brisbane, QLD

@uni_newcastle_students 
โญ๏ธ Events & Engagement Coordinator
๐Ÿ“Œ Callaghan, NSW

For more job opportunities across the SEN Network,
check out our Job Board at
https://studentexperiencenetwork.com.au/job-board
๐’๐ก๐จ๐ฐ๐œ๐š๐ฌ๐ข๐ง๐  ๐Ž๐ฎ๐ซ ๐’๐„๐ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ“ ๐€๐ฐ๐š๐ซ๐ ๐–๐ข๐ง๐ง๐ž๐ซ๐ฌ - ๐๐ž๐ฌ๐ญ ๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐ˆ๐ง๐ข๐ญ๐ข๐š๐ญ๐ข๐ฏ๐ž! 

Congratulations to UNSW, winners of Best Digital Initiative at the Student Experience Network Awards 2025 for their New Student Checklist.

Recognising the challenges of navigating a fragmented onboarding journey, UNSW reimagined how students access critical information when starting university. Previously spread across dozens of webpages, essential steps like enrolment, ID setup, and course registration were consolidated into a single, streamlined digital experience.

At the core of the initiative is a user-centric, filterable checklist that allows students to personalise onboarding information based on their cohort, program, and circumstances. This simplified approach ensures students can easily find what they need, reducing confusion and minimising the risk of missing key steps.

Developed through extensive student and stakeholder consultation, the solution focused on clarity, accessibility, and efficiency. The result is a significantly improved onboarding experience, with a 60% reduction in time spent finding information, increased engagement, and a measurable decrease in support enquiries during peak Orientation periods.

By creating a single source of truth and a mobile-friendly, self-service tool, UNSW not only enhanced the student experience but also improved operational efficiency, allowing support teams to focus on more complex student needs.

โœจ Is your digital experience making a difference?

The Best Digital Experience Initiative category in the Student Experience Network Awards 2026 celebrates innovative, student-centred digital solutions that improve access, engagement, and outcomes. From onboarding tools to service platforms, we want to see how you are enhancing the student journey through digital innovation.

If your team is delivering impactful digital experiences, now is the time to enter and showcase your success. ๐Ÿ’ป

Read all about the awards and how to enter here: https://studentexperiencenetwork.com.au/student-experience-network-awards-2/

#SENAwards2026
๐๐ž๐ญ๐ฐ๐จ๐ซ๐ค ๐“๐ซ๐š๐ข๐ง๐ข๐ง๐  ๐Ž๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ!

Weโ€™re pleased to share a new Network Training opportunity: Building Safe, Respectful & Supportive Campus Communities โ€“ Workshop Series, facilitated by Avyon Consulting.

Creating safer, more respectful campus communities starts with building capability, confidence and shared responsibility.

Avyon Consulting specialise in learning experiences that strengthen people, relationships and communities. Their work sits at the intersection of student wellbeing, organisational culture, trauma-informed practice and respectful community building, making them uniquely positioned to support our network.

This 8-part series is designed to foster a genuine community of practice, where staff feel confident, students feel supported, and respect is embedded in everyday campus life. Register for one session or join the full series.

๐Ÿ’ก What to expect:
โ€ข Expert-led sessions grounded in real campus challenges
โ€ข Practical tools and strategies you can apply immediately
โ€ข A focus on prevention, response and culture
โ€ข Opportunities to connect and learn alongside peers

Whether youโ€™re refining existing initiatives or building new approaches, this series will support meaningful, lasting change across your campus.

๐Ÿ”— Learn more and register:
https://studentexperiencenetwork.com.au/network-training/building-safe-respectful-supportive-campus-communities-workshop-series/

#NetworkTraining
Today, we pause to remember and honour the service Today, we pause to remember and honour the service and sacrifice of the ANZACs, and all who have served, past and present.

Across our network, student experience is grounded in community, connection, and care for one another. These same principles echo the spirit of ANZAC Day, a legacy of courage, mateship, and standing alongside others in times of need.

In the spaces our members create every day, we see these values come to life. From supporting student wellbeing to fostering belonging and inclusion, student experience professionals play a vital role in shaping environments where people feel seen, supported, and connected.

ANZAC Day is a reminder of the strength found in community, and the impact of showing up for one another. These values continue to shape the student experience across Australia and New Zealand.

Whether you're attending a dawn service, connecting with your community, or taking a moment to reflect, today we remember them.

Lest we forget.
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