About this session

The workplace is becoming increasingly complex for leaders. Understanding and empathizing, with people has become a critical skill. Developing a toolkit of listening skills that helps you initiate and respond situations with empathy and curiosity rather than judgement becomes an important part of your toolkit. In this workshop examine how you can pause and respond with empathy in even the most challenging and unexpected situations

Learning Outcomes

• Define empathy and empathic listening
• Describe the benefits of empathy and where it comes into play
• Develop a conscious approach to listening and responding
• Build a toolkit of interpersonal skills to assist in practicing empathy