The role

As the Member Engagement Officer, you’ll be the friendly face of Uni Fitness, providing outstanding customer service while helping to keep the busy fitness centre operating smoothly.

Working closely with the Fitness Centre Manager, you’ll play an important role in supporting members, creating engaging experiences, and helping build a vibrant fitness community on campus.

Your responsibilities will include:

• Delivering exceptional front desk and member support
• Building strong relationships with members and the wider university community
• Coordinating and supporting group fitness activities
• Supporting and guiding casual staff
• Helping maintain a safe, clean, and welcoming facility
• Assisting with administration and day-to-day operations
• Creating engaging social media content to promote programs, events, and offers
• Supporting member engagement initiatives and campus activities

This role is perfect for someone who enjoys connecting with people, takes pride in delivering great service, leads by example, and wants to contribute to a positive health and wellbeing culture.

About the Student Guild

The Griffith University Gold Coast (GUGC) Student Guild is an independent, not-for-profit student association representing and supporting more than 17,000 students. They work closely with Griffith University and community partners to create a vibrant, inclusive, and supportive campus experience.

The Guild has three divisions – Student Services, Business Services, and Commercial Services – led by their Chief Executive Officer and governed by a hybrid Board of elected student representatives and external skills-based members.

Their purpose is simple: to support students and enhance student life. Their vision? To create a thriving student community where every student feels they belong and are empowered for their future.

This position sits within Commercial Services, which help students thrive on campus by providing convenient, student-focused spaces and services to the University and surrounding community. These operations – including the Uni Bar, Functions & Catering, The Uni Store, Uni Fitness, Australia Post, The Kiosk café, and a range of retail tenancies – also play a key role in supporting the Guild’s financial sustainability.

Key selection criteria

Required: 

1. Certificate III in Fitness.
2. Current First Aid certificate.
3. Current Driver’s licence.
4. Prior experience in customer service-based role.
5. Demonstrated experience and knowledge of the fitness industry, including fitness programs and member engagement initiatives.
6. Strong interpersonal and communication skills.
7. Proven experience using social media platforms to drive business engagement.
8. Demonstrated ability to perform basic administrative and computer-based tasks.
9. Ability to work independently and as part of a team.
10. Understand and an ability to work within the values of the Student Guild and comply with Griffith University policies and relevant legislation within the organisation and its work.

Desired: 

1. Certificate IV in Fitness.
2. Design or creative qualifications.
3. Experience working in a university, education, or student-focused environment.