What you’ll do 

As an Academic Advocate at UQU, you will make a difference in the lives and university experience of UQ students.

You’ll provide confidential advice and assistance to students relating to a range of academic and equity issues or concerns. A central part of your role involves advising students and advocating for the interests of students to ensure optimal and fair outcomes from UQ’s various student-centered policies and procedures. You’ll also get the chance to work as part of a holistic service with a multidisciplinary advocacy team and will work alongside other advocates in areas ranging from Welfare, International Student support, Legal, and more.

You’ll also engage in important advocacy activities, including:

• Creating information resources and running workshops

• Engaging in community development and community education initiatives and events

• Build meaningful and collaborative relationships with key stakeholders at the University and beyond

• Contribute to service delivery improvements and best practice recommendations

Important details: 

• Based from UQ St Lucia campus, with occasional travel to other UQ campus locations (Herston, Dutton Park, Gatton).

• This is a part-time (0.8 FTE; 30.4 hours per week) role.

Is this you? 

You are passionate about making a positive contribution to students’ ability to manage the complexities of university life. You also have a strong understanding of appropriate behaviours when dealing with young people, regardless of their background or diversity of need, and you have a natural and recognised ability to deal with complex issues confidentially and with sensitivity.

This role is well-suited to someone who has the ability to interpret and explain policies and procedures, particularly in the education sector and is confident in providing low-level welfare and wellbeing support, such as basic emotional triage and referral.

Additionally, you will have: 

• Bachelor’s degree, equivalent or higher

• Experience in academic administration, education advocacy, case management, or student support

• Professional experience within the tertiary or wider education sector, including a demonstrated ability to understand education sector policies, regulations and structures and interpret them to a student clientele.

• Demonstrated understanding of the higher education, community or student organisation sector.

• Experience in complex client support or case management (highly regarded).

• Strong sense of customer service & good service delivery.

• Ability to work independently, as well as part of a team.

• Strong judgement & critical thinking skills; ability to effectively problem solve.

• A valid working with children check (QLD Blue card), and

• The ability to travel between campuses when required (valid drivers licence)

About UQU 

The University of Queensland Union (UQU) is a not-for-profit organisation working to create the ultimate campus experience for the University of Queensland (UQ) student community.

UQU runs a variety of food, beverage, retail and entertainment outlets across university campuses & offers a range of student support services including advocacy, legal advice and sponsorship of over 190 clubs and societies for UQ students.