About the Outlet

ETC is a one-of-a-kind student hub at the heart of the St Lucia campus, bringing together three distinct but connected services under one roof:

• ETC Shop –  a retail stationery and essentials store stocked with everything students need to get through their studies, from notebooks and art supplies to everyday necessities.
• The Food Co-op – a student-focused grocery and pantry co-op designed to help ease cost-of-living pressures by providing affordable access to everyday food staples. The Co-op relies on a community of volunteers and is as much about connection as it is about convenience.
• The Op Shop – a second-hand clothing and goods store that gives students access to affordable items while reducing waste. Run with the support of volunteers, the Op Shop has a loyal student following and a great community feel.

Together, these three outlets create a space that goes beyond just retail, they provide real, practical support for students and a sense of belonging on campus. It’s a genuinely unique operation, and the Outlet Supervisor plays a key role in bringing it all to life.

About the Role

UQ Union are seeking a motivated, creative and enthusiastic Outlet Supervisor to join our Business Trading team at St Lucia. This is a genuinely exciting opportunity for someone who wants to do more than just keep the lights on, they’re looking for someone with fresh ideas, a flair for engagement, and the drive to help these outlets reach their full potential.

Working closely with and under the direction of the Area Manager, you will play a key role in bringing the ETC hub to life, supervising the team, connecting with students, and finding creative ways to grow each outlet’s impact and reach.

This role starts as a permanent part-time position of 30 hours per week, Monday to Friday at our St Lucia campus. We see real growth potential in this space, if you can help build and strengthen these operations, there is genuine opportunity for hours to increase toward full time as the outlets grow.

Key Responsibilities

Venue Operations

• Assist with opening and closing procedures and maintaining the outlet to a high standard of presentation.
• Follow cash handling and reconciliation procedures accurately in line with Finance policies.
• Maintain up-to-date product knowledge to support customers effectively.
• Identify and report opportunities to improve product offerings, pricing, merchandising and customer experience.
• Support initiatives to drive sales and contribute to the financial performance of the outlets.

Staff & Volunteers

• Assist in supervising and guiding staff and volunteers during shifts.
• Support new starters with on-the-job orientation and guidance.
• Assist the Area Manager with roster coordination and team communications.
• Contribute to a positive, welcoming team and volunteer environment.

Stock Management

• Monitor stock levels and assist with ordering as directed by the Area Manager.
• Check stock quality, use-by dates and assist with waste minimisation.
• Participate in monthly stocktakes and inventory processes.
• Ensure compliance with preferred supplier agreements.

Operations & Compliance

• Assist in ensuring outlets comply with SOPs, food safety, WHS and UQU policies.
• Support cost monitoring and contribute to cost-containment efforts.
• Assist with promotions and events as directed by the Area Manager.
• Perform ad-hoc duties and provide hands-on assistance as required.

About You

UQ Union are looking for someone who has:

• Relevant experience in retail, food service, or a similar customer-facing environment.
• Demonstrated experience leading, coordinating or supporting a team, including providing day-to-day guidance, allocating tasks and assisting with the smooth operation of a busy workplace.
• Demonstrated ability to contribute to team objectives and work well in a collaborative setting.
• Sound computer literacy and confidence with standard business software.
• Accurate cash handling skills and comfort with daily financial procedures.
• Strong communication skills and the ability to engage with a diverse range of people.
• A proactive and flexible approach, with the ability to manage competing priorities under pressure.
• A current Food Safety certification (or willingness to obtain one).
• Some prior experience supporting a team or acting in a supervisory capacity is desirable but not essential.

About UQU 

The University of Queensland Union (UQU) is a not-for-profit organisation working to create the ultimate campus experience for the University of Queensland (UQ) student community.

UQU runs a variety of food, beverage, retail and entertainment outlets across university campuses & offers a range of student support services including advocacy, legal advice and sponsorship of over 190 clubs and societies for UQ students.