About You
RMIT Safer Community provides high level risk assessment, advice and support for the management of inappropriate, threatening and concerning behaviours involving students and support for staff regarding the management of students engaging in problematic behaviour, within the bounds of the staff members role. It is the central point of enquiry, reporting and advice for sexual harm, family and domestic violence and provides support and advice on reporting with child safety related matters at RMIT University.

This position is responsible for coordinating a victim-centric approach to reports of gender based violence and child safe and supporting the work of the Safer Community team in delivering effective and responsive support to students experiencing or fearing harm. This is achieved with a thorough understanding of the University policies and processes available to address complex issues within the University setting and an in depth understanding of those services external to the University.

This position is key to the University’s commitment to providing a specialist trauma-informed response to gender-based violence reports.  The role is responsible for case management and the investigation reports of gender-based violence from staff and students and providing findings and outcome recommendations.

To be successful in this position, you’ll have as a minimum:

• Demonstrated experience in delivering professional trauma-informed complaints and investigation management solutions in a large complex organisation.
• Demonstrated capacity for analytical and conceptual thought in the development of new initiatives; in the diagnosis of problems; and in providing innovative and practical solutions.
• Demonstrated experience as a subject matter expert to provide advice and to influence University stakeholders involved in the complaints and investigation process with a focus on GBV.
• Demonstrated skills in building and maintaining productive relationships with a wide range of stakeholders and groups.
• Demonstrated experience with case coordination, risk assessment and management and an understanding of the impact of trauma on reporting parties.
• Highly developed strong interpersonal and resilience skills, including negotiation, influencing skills and the ability to respond to people under stress and/or highly emotional and to remain calm and deescalate situations effectively
• Proven ability in providing accurate and timely solutions and advice through multiple channels relating to both staff and students.
• Demonstrated experience and understanding of key employment matters and procedural fairness in managing Staff reports of GBV.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines in a cross disciplinary team environment
• Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations in a people-centric, trauma-informed manner.
• Proven ability in the use of a range of computer applications, ability to write detailed, accurate and logical case notes and written reports
• Demonstrated experience in driving continuous improvement in managing complaints and investigations.
• Highly experienced, resolution focussed individual who has a passion for delivering an outstanding experience while understanding the impact of trauma.