Help shape the future of Student Assist department at WA’s largest university Guild. Curtin Student Guild are seeking a dedicated Manager – Student Assist to lead a dynamic team, provide advocacy and guidance, build strong relationships, and apply analytical and problem-solving skills in a student-centred environment.

What you’ll do

Reporting directly to the General Manager Student Services you will:

• Lead and manage the Student Assist team to deliver high-quality, independent, confidential advocacy, case management and wellbeing support services
• Oversee service delivery, resourcing, workflow and operational planning to ensure accessible, responsive and student-centred support
• Provide guidance and intervention in complex or high-risk student cases, ensuring ethical practice and procedural fairness
• Contribute to the strategic direction of Student Assist, supporting continuous improvement, service development and innovation
• Ensure services operate in accordance with the Guild’s values, legislative obligations, University regulations, and internal policies
• Build and maintain effective working relationships with Curtin University, external service providers and community partners
• Manage risk, compliance and quality assurance across Student Assist operations, including confidential case management and record-keeping
• Oversee reporting, data analysis and performance insights to inform decision-making, service evaluation and improvement

What you’ll bring

They are looking for a motivated leader with strong professional expertise and a genuine commitment to student wellbeing. You will have:

Essential skills and experience:

• Relevant tertiary qualification in social sciences, human services, education, law, or related field.
• Proven experience (typically 3–5+ years) in advocacy, student support, case management, or community services.
• Demonstrated leadership skills, including team supervision, performance management, and service delivery oversight.
• Strong knowledge of legislation and policies affecting students (e.g., academic appeals, tenancy, financial aid, mental health, international student regulations).
• Ability to manage confidential and sensitive cases ethically and professionally.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong analytical, planning, and problem-solving abilities.
• Commitment to equity, fairness, inclusion, and student success.
• Comfortable working in a dynamic, student-focused environment.

Desirable:

• Experience in tertiary education, student unions/guilds, or not-for-profit organisations.
• Familiarity with student advocacy frameworks, academic misconduct processes, and student rights.
• Understanding of international student issues and cross-cultural support needs.
• Training in mental health first aid, trauma-informed practice, or crisis intervention.
• Experience developing policies, procedures, or educational resources related to student support.