SESSION OVERVIEW
Join the National Student Ombudsman (NSO) for an insightful session exploring their duties, responsibilities, and the processes they follow when handling student enquiries and appeals. This presentation will provide members with a clear understanding of what the NSO can and cannot assist with, as well as the general expectations and boundaries of their role. The session will also outline the typical steps taken once an enquiry or appeal is received, helping members better understand how to support students through the process. A dedicated Q&A segment will follow the presentation, giving attendees the opportunity to ask questions and gain further clarity on how the NSO’s work intersects with their own roles in supporting students.
PRESENTER
The National Student Ombudsman (NSO) is a free and independent service for students to resolve complaints about their higher education provider.
The establishment of the NSO is a recommendation of the Australian Universities Accord Final Report. The NSO also forms part of the Action Plan to address gender-based violence in higher education.
They handle complaints on a range of issues, including:
- student safety and welfare
- racism
- gender-based violence
- course administration
- teaching provisions and facilities
- disciplinary processes
- reasonable adjustments
They provide accessible, safe and confidential services for all students, offering multiple channels for submitting a complaint, including an anonymous report option.