Senior Advocacy Officer – Swinburne Student Life
About The Role
Swinburne Student Life are seeking a Senior Advocacy Officer to join the team to deliver high-quality Advocacy Service to all Swinburne students.
As the Senior Advocacy Officer, you will oversee the provision of independent advice and advocacy on behalf of students and the resolution of student concerns in line with University policies and procedures and deliver quality customer service.
In this role, you will also lead a small team of specialist advocacy officers and will be responsible for managing all operational aspects of the advocacy function. This will include fostering self-management of student inquiries, actively managing complex student matters, and training and coaching the Officers to support their ongoing professional development.
The successful applicant will be a subject matter expert in the field of Student Advocacy and be able to provide evidence-informed advice and leadership to the University in the development of best practice policy and procedures as they apply to tertiary education delivery and service provision.
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:
- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
Applications close Sunday, 3 November 2024 at 11:30pm.
FOR MORE INFORMATION AND TO APPLY, CLICK HERE
